Frequently Asked Questions
Everything you need to know about Reuzel grooming products.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are Reuzel products tested on animals?
No, Reuzel is a cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our customer service department.
Which pomade is right for my hair type?
We offer a variety of holds and shines. Our water-based pomades are great for easy washing, while our oil-based grease pomades offer the strongest hold for classic styles. Check our 'Product Guide' for specific recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.